Go to the Alarms section on WS 2.0
(Go to https://app.intercom.io/a/apps/llzeh00d/articles/articles/2446710/show to get an overview of the Icons).
Choose Service Reminders. You will open a list for Your Workshop of all users who have received a service reminder through their app .
When you call or write to these customers to ask whether you should book a service for them, they may say that they do not want a service. There may be various reasons for this, and it may be difficult to get a full picture.
You can now register a reason, enabling the garage to take action and resolve the cause of the problem.
- In the Service Reminder list, find the car You want to register reason.
- Click on the three dots at the far right and click ‘Close service reminder’
- Select the customers primary reason for closing the request. If the reason does not match the standard options, select ‘Other reason’
That's it! In the dashboard, we display a ranked list.