If you notice an error in Connected Cars’ systems, you must report the error to Support in the following way:
Write a message to Support via the headphones icon in Workshop 2.0 or Fleet, or send an email to firstname.lastname@example.org. The message must include:
- A description of the error you have noted
- Customer details (if the error relates to a specific customer)
- A screenshot of the error
- A link to the page where the error occurred
It is important that you at least send a screenshot of the error you have noticed. This enables the technical department to see exactly what is wrong and to resolve the issue as quickly as possible.
If you are in any doubt about which information we need to correct the error, you are welcome to write to Support and ask for help.