Click this button to go to ‘Dashboard’

The dashboard gives you an overview of the dealer's KPIs for the following:

  • Alarms
  • Dialogues
  • Activations
  • Service reminders

Each field is described in more detail below:

Alarms:

You can see:

  • How many yellow warning lights and error codes were registered within the last 24 hours.
  • Average processing time for these over the last 30 days, i.e. how long it takes, on average, for an employee to process/close a case after a warning light or error code is received.

This example is based on data from all dealers and service partners: 125 yellow warning lights and 1401 error codes over 24 hours;

processing time for these over the last 12 days was 23 hours and 37 minutes.

Conversations:

You can see:

  • How many open dialogues there are in your garage’s inbox
  • How many dialogues have not been allocated to an employee 
  • How many dialogues have been closed – i.e. the process has been completed – over the last 30 days.

This example is based on data from all dealers and service partners: there are currently 3331 dialogues, 3014 of which have not been allocated to a specific employee; 3706 dialogues were completed over the last 30 days.

Service Reminders:

You can see: 

  • How many Service Reminders in status Open, Overdue and Unassigned.

This example is based on data from all dealers and service partners and shows that there are 4539 Open Service Reminders over the last 30 days. 588 Overdue Service Reminders and 4539 Service Reminders that are not assigned.

Conversions:

You can see:

  • How many open service reminders there are. This refers to cases in progress and not yet processed.
  • Number of open service reminders. ‘Open’ means  in progress and not yet processed.
  • How many service reminders have not been allocated to an employee
  • Conversion statistics by year and number of vehicles over the last 30 days.

If You point the mouse to the column for 2019 You can see that the Workshops have made 430 bookings on 962 Service Reminders. This is a conversion of 44.7 % of the Service Reminders. Service Reminders are an opportunity to create business.

Vehicles

Use the information icon beside Vehicles to get an in depth explanation to the numbers.

Throughput

Use the information icon to the right of Throughput to get an explanation of the data shown.

Invitations
Use the information icon to the right of Invitations to get an explanation of the data shown.

Reason for closed Service Reminders

  • Statistics of reasons for closed Service Reminders. Numbers and a percentage.

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