Connected Cars help with real-time diagnostics - it is even remote.
Engine lamps, bad batteries and other leads are detected in a, for the workshop, easy and manageable overview and on the vehicle's details page.
This allows the workshop to maintain a good relationship to the customers, as you can build customer loyalty through proactive contact to the customers via the tool. With this approach you are helping the customer discovering issues in the vehicle before they evolve into larger problems for the customer.
Connected Cars collect data that are translated into a selection of acute leads - in this article you can learn more about the different lead types you can find in the portal:
An engine lamp lead opens automatically in the overview and on the vehicle details page if the unit detects a lamp in the car. The user will be notified about the engine lamp by push notification and they will be able to see it in the app.
This is what open engine lamp leads look like in the overview, and on the vehicle details page:
You can manually close (or reopen a closed) engine lamp lead, and you can assign yourself or a colleague to be responsible for investigating the engine lamp closer and contacting the customer. Here is an example of a message you could send to your customer:
We can see that an engine lamp has been registered in your car. There are many possible explanations to why this is lit up, and we recommend that you swing by the workshop with your car so that we can help you uncover the problem as soon as possible.
That way we avoid bigger annoyances in the long run.
Let me know if you have a preferred time to come by - we will have a pot of coffee brewing!
An engine lamp lead will close automatically if the car's engine has been running for at least 15 mintues in a row, or if the engine has been ignited at least 4 times, without the lead being detected again.
User reported lamps
User reported lamps differentiate themselves from other leads in that they are not detected automatically by the vehicle unit. Instead it is the user that report these in via the app.
This is how user reported lamps leads look in the overview of open leads, and on the vehicle details page:
This lead type provides a great opportunity for communication, as it is the customer themselves that have signaled a possible issue with the vehicle that the workshop can then react to. Here is an example of a message you could send to the customer:
We can see that you have registered a lamp in your car - we are ready to assist you.
It is always our recommendation that you come by the workshop so that we can assist in finding the issue in the car. Shall we schedule a time immediately?
A user reported lamp lead will only be possible to close manually by either the workshop or the user themselves.
Low battery voltage
A low battery voltage lead is generated if the car has been out driving over the last 7 days, and the average battery voltage when the car is parked is under 12.0 V.
A more technical explanation is that we at Connected Cars meassure the voltage of the battery in all cars, every other hour, all day long. That is how we can see voltage over time, as seen in the examples further down this article. The green spikes in the graph are the charging voltage collected while the car is driving, whereas the yellow and red areas represent periods, where the vehicle is parked. In our lead feature vehicles are identified that, for the last 7 days, have been out driving, where normally the battery would be charged. And for some reason these cars still have an average low battery voltage.
This is how low battery voltage leads look in the overview of open leads, as well as on the vehicle details page. It is possible to click on the battery icons to see the graph of the recorded battery voltage over the last 7 days:
You can close an open (or reopen a closed) battery voltage lead, and you can assign yourself or a colleague to be responsible for investigating the lead and contacting the customer. Here is an example of a message you could send to the customer:
Here at (workshop name), we want to ensure that you get the maximum out of the battery in your car. We can see that your cars' battery voltage has been decreasing within the past five days, even though you have been using it regularly.We are always here to help you avoid annoying situations, and should you want to get your battery checked out, we would love to assist you - we are available to help.
Just answer to this message, and we will help you figure out the next steps from here.
In the meantime, we wish you a good day.Best regards,
A low battery voltage lead will close automatically if the voltage median again measures above 12.0V after 7 days.
A disconnected unit lead is generated if the car's unit's main power source disappears. This can happen if the user manually pulls the unit out of the car or if a wire is loosely connected.
This is how disconnected units leads look in the overview of open leads. You can click the numbers in the column titled "Events" and see a historic overview of all the times the unit has been disconnected and reconnected its main power source:
You can close an open (or reopen a closed) disconnected unit lead and you can assign yourself or a colleague to be responsible for following up on the lead and contacting the customer. Here is an example of a message you could send to the customer:
We can see that your car's unit is not sending us a signal at the moment. We would very much like to check up on the installation to ensure it works as intended - free of cost of course.
Swing by us - we will give it a look.
A disconnected unit lead closed automatically if the unit detects its once more connected to its power source.
Extra tips and estimated revenue of leads
For all acute leads it is possible to filter on closed, historic events the vehicle has had. It is also possible to filter on specific time periods. This is how that is done in both the leads overview and on the vehicle details page:
You can use filtering on leads to e.g. understand if a customer has faced issues with their battery in particular cold months, and then proactively offer that their car might need a new battery prior to the arrival of vinter.
Several of the acute leads also have a column in the overview titled Estimated revenue. This shows the importer-determined potiential revenue for booking and servicing a customer, based on the given lead. As an example, an engine lamp lead will be given a value of how much time has been set aside to perform the requested work with the car, to really complete diagnotics. The estimated revenue functionality offers a way to work in a prioritised way, as well as provide an overview of how much all accumulated leads could earn the workshop.