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How to edit customer information

Here you can see how to correct customer information in ConnectedWorkshop

To correct a customer's personal information in ConnectedWorkshop, follow these steps:

  • Click on "Customer name" to access their Customer details page, either via the chat where they've contacted you, or via the Customers' overview page in the main menu

  • Click "Edit Customer"

 

  • Here you can correct Name, Last Name, Phone Numbers and Language.

  • Then press "Save"

 

OBS! It is NOT possible to change the e-mail address in ConnectedWorkshop. Only the customer can do this in their MyConnectedCar app, but it is relatively easy for them to do so. Here is how it is done:

  • Go to "More"

  • Select "Profile"

  • Select "Account"

  • Select "Email"

  • Enter new email under the old email address and click "Update email"

 

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