When a customer contacts the workshop, you can use ConnectedWorkshop to access real-time technical data. This allows you to provide immediate, accurate support regarding mileage, service history, and active faults.
How to Find a Vehicle
Open the Vehicles Menu: Select the Vehicles tab from the side navigation menu:
Search: Enter any of the following details into the search bar:
- Registration number (Number plate)
- VIN (Vehicle Identification Number)
- Customer name
- Phone number or email addressView Details: Click on the search result to open the Vehicle Details page:
Understanding Alarms and Faults
Navigate to the Leads and Errors tab within the vehicle view. Faults are categorised into two sections to help you prioritise the conversation:
Important Incidents (Visible to Customer)
These are critical alerts that the customer can also see in their Connected Cars app.
What’s included: Warning lamps, Diagnostic Trouble Codes (DTCs), and active technical failures.
Your Action: These require immediate follow-up as the customer is likely already aware of them.
Other Incidents (Workshop Only)
These alerts are not shown in the customer app. They are intended for technician and advisor use only.
What’s included: Temporary or self-resolving faults, intermittent signals, or minor background issues.
Your Action: Use these to build a complete picture of the vehicle’s health before a service, even if they don't require an urgent customer call.
Checking Connectivity Status
If data seems missing or outdated, check the Connectivity tab.
This shows:
Last Communication: Exactly when the vehicle last sent data to our servers.
Connection Status: Whether the link is currently active.
Tip:
If a vehicle hasn't "communicated" to the system in several days, the warning lights shown may no longer be accurate. Always check the "Last Communication" time before giving advice.