Secondary User Feature in Connected Cars
In many households or businesses, it’s common for more than one person to drive and manage the same vehicle. Connected Cars supports this with the Secondary User feature, allowing the Primary User to invite others, like family members, partners, or colleagues, to access the car in the Connected Cars App.
What Can Secondary Users Do?
Secondary users, once invited by the primary user, can:
• Access key vehicle data in the app
• Join conversations with the workshop
• Book service appointments
• Receive maintenance notifications
This is ideal for families sharing a car or for companies with shared fleet vehicles.
Who is the primary user?
The Primary User is the person legally registered as the owner of the car, the same name listed on the vehicle’s registration certificate (registreringsattest). This user is invited to the vehicle via ConnectedWorkshop and acts as the main administrator for that car in the Connected Cars platform.
On the Vehicle Details page, you can always see who the current primary user is, listed under “Primary User.”
➕ How to Invite a Secondary User
At this time, secondary users can only be invited directly from the Driver App by the primary user.
How it works:
• The first time a primary user logs into the app, they will see a tile on the Status screen prompting them to invite a secondary user.
• During this process, the primary user will also set the data sharing level, determining what type of information secondary users will have access to.
Later on, if the tile is no longer visible, the primary user can:
• Go to the “More” tab in the app.
• Select the relevant vehicle.
• Tap “Manage users”.
From there, add a secondary user by entering their contact information.
How Many Users Can Be Added?
Each vehicle supports 1 primary user and up to 5 secondary users.
Secondary users receive an email invitation and can register directly from that. Once registered, they will have access to the vehicle, it’s that simple!
What data does a secondary user have access to?
The primary user can choose to share the vehicle's position, its status data and active alarms, and also its trip history with a secondary user, by choosing "shared access":
The primary user can also choose to limit location data with secondary users:
The second option means that the car position will be disabled on the status screen for all users. Trip start and end positions will also be unavaible, among other trip data, until a trip is assigned to one or more users.
The secondary user will always have access to the worshop chat, where they can actively participate in the on-going conversation between workshop and primary user.
A secondary user cannot invite other users to the vehicle, but they can see other users with access to the same vehicle as they have.
Workshop chat with both primary and secondary users
In the chat it will show whether it is the primary or secondary user that is writing. It will also be visible in the conversation details to the right whether the vehicle has one or more secondary users:
🗑️ Removing a Secondary User
If a secondary user wishes to be removed from the vehicle:
• The primary user must remove them via the “Manage Users” section in the app.
Important: If a workshop removes the primary user from a vehicle that has secondary users assigned, all users will be removed. A warning will appear to advise of this action.