In many households and businesses, multiple people drive the same vehicle. The Secondary User feature allows the Primary User (the owner) to grant family members, partners, or colleagues access to the vehicle via the Connected Cars app.
1. Primary vs Secondary Users: What’s the difference?
| Feature | Primary User | Secondary User |
|---|---|---|
| Who are they? | The legal owner (named on the Logbook). | Family, friends, or colleagues. |
| How are they added? | Invited by the Workshop. | Invited by the Primary User. |
| Permissions | Full administrative control. | Access to data, chat, and booking. |
| User Limit | 1 per vehicle. | Up to 5 per vehicle. |
2. What can a Secondary User do?
Once they accept their email invitation, a Secondary User can:
View live vehicle status and health data.
Receive maintenance notifications and warning light alerts.
Book service appointments directly with the workshop.
Participate in the Workshop Chat to discuss repairs or quotes.
Who is the primary user?
The Primary User is the person legally registered as the owner of the car, the same name listed on the vehicle’s registration certificate (registreringsattest). This user is invited to the vehicle via ConnectedWorkshop and acts as the main administrator for that car in the Connected Cars platform.
On the Vehicle Details page, you can always see who the current primary user is, listed under “Primary User.”
3. How to Invite a Secondary User
Note: Workshops cannot invite Secondary Users. This must be done by the Primary User within the mobile app.
How the Primary User adds someone:
Open the Connected Cars app and go to the 'More' tab.
Select the relevant vehicle.
Tap 'Manage Users' and enter the Secondary User’s contact details.
Set Data Sharing: The Primary User chooses how much data to share (see below).
Later on, if the tile is no longer visible, the primary user can:
• Go to the “More” tab in the app.
• Select the relevant vehicle.
• Tap “Manage users”.
From there, add a secondary user by entering their contact information.
How Many Users Can Be Added?
Each vehicle supports 1 primary user and up to 5 secondary users.
Secondary users receive an email invitation and can register directly from that. Once registered, they will have access to the vehicle, it’s that simple!
What data does a secondary user have access to?
The primary user can choose to share the vehicle's position, its status data and active alarms, and also its trip history with a secondary user, by choosing "shared access":
The primary user can also choose to limit location data with secondary users:
4. Understanding Data Sharing Levels
The Primary User has total control over what a Secondary User can see. There are two main levels:
Shared Access (Full): Secondary users can see the car’s live position, status, and full trip history.
Limited Access: The car’s live position is hidden. Trip start and end points remain private until a trip is manually assigned to a specific user.
Note: Regardless of these settings, all Secondary Users can always access the Workshop Chat to communicate with your team.
Workshop chat with both primary and secondary users
In the chat it will show whether it is the primary or secondary user that is writing. It will also be visible in the conversation details to the right whether the vehicle has one or more secondary users:
Removing a Secondary User
⚠️ Important: Removing Users
Individual Removal: If a Secondary User needs to be removed, the Primary User must do this via the app.
Bulk Removal: If you (the Workshop) remove the Primary User from a vehicle, all assigned Secondary Users will be removed automatically. A warning will appear in your dashboard before you finalise this action.