You can reach our Support team in three different ways.
- Click the Support icon in the bottom left corner of your Connected Cars platform window. This will redirect you to our Help Center where you can submit a request.
- Or if you are within the details page of a vehicle you can click the "Report to Support" at the top of the screen. This will also redirect you to our Help Center where you can submit a request.
- Or go straight to the Help Center at https://help.connectedcars.io and click "Submit a Request" in the top right corner.
Please note!
Ensure you are logged in to our platform for the best experience possible.
In order for our Support team to be able to best assist you, it is recommended that you are as thorough and detailed as you can in your ticket messaging to us.
The fields we ask that you fill out in sending us a ticket are:
| Subject | The overall reason why you're contacting us. |
| Which region you are in | Required so we can get back to you as soon as possible. |
| What the is request about | A drop down list with general areas. |
| Where the customer is | A way for us to understand how urgent your ticket is. |
| VIN Number | Required if your ticket is of a technical nature and/or regarding a vehicle. |
| License plate number | Required if your ticket is of a technical nature and/or regarding a vehicle. |
| Description | Detailed description of why you are reaching out to Support. |
| Attachments | The possibility to attach files and/or images to your ticket. |
Once you click "Submit" you are sent to an overview over the ticket you just submitted. Here you can send in additional comments on the ticket by using the comments field at the bottom of the page.
See example below:
You will also get a confirmation over email.
If you click on "Requests" you can see all the current and historic tickets you have (/had) with our Support. You can also see tickets where you have been added as CC, as well as all tickets that have been submitted to Support the Organizations you belong to.
The conversation with Support can happen either via email or via the ticket overview page shown above.
Under this view you can also see all tickets that have been sent to Support within your Organization. So you are able to see all other tickets that are currently happening under your Organization.