If an invitation has been sent to an incorrect email address, you can easily correct the entry error and reissue the invitation by following the steps below.
Step-by-Step Correction Guide :
To update a customer's email address, you must first cancel the incorrect request before sending a new one:
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Cancel the Pending Invitation: Locate the vehicle profile. If the invitation is still pending, click Uninvite. If the user profile has already been erroneously activated, click Remove user:
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Initiate a New Invitation: Click the Add User button to open a fresh invitation form:
Enter Correct Information: Type in the correct email address and include the customer's mobile phone number if applicable.
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Confirm Customer Consent: Tick the mandatory checkbox to confirm that the customer has explicitly granted data sharing consent:
Send the Invitation: Click Invite user to finalise the process and dispatch the new link.
Compliance and Security
Important Notice:
Before granting vehicle access to a new email profile, you must ensure the customer can confirm legal ownership or authorised use of the vehicle. Always verify their identity by requesting valid paperwork, such as a physical or digital vehicle registration certificate, before sending the invitation. This step is strictly required to maintain GDPR compliance and protect customer data.
For a complete list of acceptable documentation, please refer to our internal guide: Approved Documents for Vehicle Ownership Verification.