This article outlines the vehicle models, production years, and engine configurations compatible with the CC-link hardware, alongside standard troubleshooting steps for connection issues.
Vehicle Compatibility
The CC-link hardware is fully compatible with vehicles manufactured between 2010 and 2025 from the following brands:
Audi
Seat
Skoda
Volkswagen
Volkswagen Vans
This compatibility extends across all powertrain configurations, including:
Internal Combustion Engines (Standard Diesel and Petrol)
Mild Hybrids (MHEV)
Plug-in Hybrids (PHEV / GTE)
Battery Electric Vehicles (BEV / e-tron
Important Deployment Notice:
To ensure the highest level of data accuracy and to prevent false oil change indicators on hybrid or electric models, we strictly recommend installing the latest hardware version of the CC-link device.
Troubleshooting Connectivity Issues
If you notice that the CC-link device is not actively transmitting data after installation, please follow our system troubleshooting guide to verify the hardware connection and cellular signal.
Escalating to Support
If the troubleshooting steps do not resolve the connectivity issue, please contact our Support team for further technical assistance. To help us resolve your case as quickly as possible, your ticket must include:
A brief description of the exact issue and any troubleshooting steps you have already attempted.
The hardware serial number of the specific CC-link unit in question.
The Vehicle Identification Number (VIN) of the affected vehicle.
Once submitted, a support representative will review the device logs and advise you on the next steps.